Frequently Asked Questions
If you have any further questions or concerns regarding payments or invoices, please reach out to our customer support team at [+91 9746170617]. We are here to assist you.
1When are invoices generated?
Invoices are generated on the 1st day of each month. You will receive an invoice for the upcoming month's cloud hosting services on that date.
2What happens if I fail to make the payment by the due date?
We understand that delays can occur, so we provide a grace period. However, if payment is not received by the due date, the following actions will take place:First Warning: You will receive a payment reminder on the 3rd day after the due date to prompt you to make the payment. Second Warning: If payment is still not received by the 7th day after the due date, you will receive a second payment reminder. Service Cancellation: If payment is not made by the 14th day after the due date, your cloud hosting service will be canceled.
3What happens if my service/hosting is canceled?
If your service/hosting is canceled due to non-payment, all of your sites, including both live and staging environments, applications, and databases associated with the canceled plan, will be automatically and permanently deleted. It is crucial to make the payment before the cancellation date to avoid any data loss.
4Can I recover my data if my service/hosting is canceled?
Unfortunately, once your service/hosting is canceled, all associated data will be permanently deleted, and recovery will not be possible. It is essential to ensure timely payment to avoid any loss of data.
5What should I do if I believe there is an error in the invoice?
If you believe there is an error or discrepancy in an invoice, please contact our customer support team immediately. You must notify us within  days of receiving the invoice, and we will review the issue and work towards a resolution.
6Are there any additional costs for late payments?
In the event of late payment, we reserve the right to charge interest on the outstanding amount for each day the payment is overdue, in accordance with applicable laws. Additionally, if collection efforts become necessary, you agree to reimburse us for any reasonable costs incurred, such as collection agency fees and legal expenses.
7Can the payment terms be modified?
As of now, the payment terms outlined in the FAQ cannot be modified. These terms are designed to ensure timely and efficient payment processing to maintain the quality of our services.